i89bat Privacy Policy
At i89bat, protecting your personal information is not an afterthought — it is central to how we operate. This Privacy Policy explains exactly what data we collect from Bangladesh-based players, why we collect it, how it is used, and the controls you have over your own information at every stage.
SSL Encryption
All data transmitted between your device and i89bat is protected using industry-standard SSL/TLS encryption. Your personal details, payment information, and account credentials are secured in transit at all times.
No Data Selling
i89bat does not sell, rent, or trade your personal data to third-party marketing companies. Your information is shared only where strictly necessary to operate the platform and fulfil our legal obligations.
Player Data Controls
Registered i89bat players have the right to access, correct, or request deletion of their personal data at any time. Submit your request to our support team and we will process it within 30 days.
Cookie Transparency
We use cookies to keep your session active, remember your preferences, and analyse platform usage patterns. This policy explains exactly which cookies are in use and what each one does.
KYC Data Protection
Documents submitted for Know Your Customer (KYC) verification — including national IDs and proof of address — are stored securely and accessed only by authorised compliance personnel.
Communication Preferences
You decide how i89bat communicates with you. You can manage your email and in-app notification preferences from your account settings or by contacting support at any time.
Information We Collect
i89bat collects personal information from players operating through the Bangladesh market in order to provide its online casino and sports betting services. We collect only the information that is necessary for the specific purposes outlined in this Privacy Policy, and we do not retain data beyond the period required for those purposes.
Information You Provide Directly
When you register a player account, complete KYC verification, contact our support team, or interact with promotional features on i89bat, you provide us with information that may include:
| Data Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, National ID (NID) number, passport number | Account registration and KYC verification |
| Contact Data | Email address, Bangladesh mobile number | Account registration |
| Financial Data | bKash / Nagad / Rocket / Upay account numbers, bank account details, transaction history | Deposit, withdrawal, and KYC verification |
| Verification Documents | Copies of government-issued ID, proof of address (utility bill, bank statement), payment method screenshots | KYC verification process |
| Account Credentials | Username, hashed password | Account registration and login |
| Support Communications | Chat transcripts, email correspondence, complaint records | When you contact i89bat support |
Information We Collect Automatically
When you access and use the i89bat platform, certain technical and behavioural data is collected automatically through cookies, server logs, and similar technologies:
- Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and unique device identifiers
- Usage and behavioural data: Pages visited, games played, bet amounts, session duration, click patterns, and navigation paths within the platform
- Location data: General geographic location derived from your IP address (country and city level only — we do not collect precise GPS location data)
- Session data: Login timestamps, session identifiers, and authentication tokens used to maintain your logged-in state
Sensitive Data: i89bat does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information. If you voluntarily disclose such information in communications with our support team, it will be treated with the highest level of confidentiality and used solely to address your specific query.
How We Use Your Information
i89bat uses the personal data collected from players for specific, clearly defined purposes. We do not use your data for any purpose incompatible with those originally stated at the point of collection. The primary purposes for which we process your personal information are as follows:
Platform Operations and Service Delivery
- Account management: Creating and maintaining your player account, verifying your identity, processing logins, and managing your account settings and preferences
- Transaction processing: Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported Bangladeshi banks — including Dutch-Bangla Bank, City Bank, and BRAC Bank
- Game provision: Enabling access to casino games, sports betting, and live dealer services, and maintaining accurate records of your gaming activity and bet history
- Customer support: Responding to your queries, complaints, and requests through Live Chat and email at [email protected]
- Bonus and promotion management: Assessing eligibility for promotional offers, tracking wagering requirements, and crediting bonus funds to your account
Legal and Compliance Obligations
- Age verification: Confirming that all registered players are aged 18 or above before permitting real-money gambling activity
- KYC and identity verification: Fulfilling Know Your Customer obligations to confirm player identity prior to processing withdrawals
- Anti-money laundering (AML): Monitoring transactions and account activity for patterns consistent with money laundering or financial crime, and reporting suspicious activity where required
- Responsible gaming: Identifying signs of problem gambling behaviour — such as unusual deposit frequency, extended session durations, or self-exclusion requests — and taking appropriate protective action
- Record keeping: Maintaining accurate records of transactions and account activity for the periods required by applicable law
Platform Improvement and Analytics
- Analysing aggregated usage data to understand how players interact with the platform and identify areas for improvement
- Monitoring platform performance, detecting technical errors, and resolving bugs or service disruptions
- Conducting internal research and testing to develop new features, games, and promotional offers
Marketing and Communications
With your consent, i89bat may send you promotional emails, in-app notifications, or messages relating to bonuses, new games, seasonal promotions (such as Eid specials, Pohela Boishakh offers, or BPL cricket promotions), and platform updates. You may withdraw your consent to marketing communications at any time by adjusting your preferences in your account settings or by contacting [email protected].
No Automated Decision-Making: i89bat does not make decisions that have a significant legal or similarly significant effect on you solely through automated processing without human oversight. Where automated tools are used to flag accounts for review (e.g., AML monitoring), a trained compliance team member reviews all flagged cases before any consequential action is taken.
Data Sharing and Disclosure
i89bat does not sell your personal data to third parties. We share your information only in the specific and limited circumstances described below, and only with parties who are required to protect your data in accordance with equivalent standards to those applied by i89bat.
Service Providers and Technology Partners
We work with a carefully selected group of third-party service providers who assist us in operating the i89bat platform. These include:
- Payment processors: The mobile financial service providers and banking partners through whom deposits and withdrawals are processed, including bKash, Nagad, Rocket, Upay, and supported Bangladeshi banks. These parties receive only the transaction data necessary to process each specific payment.
- Game providers: Licensed game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, whose game engines are integrated into the i89bat platform. These providers may collect limited technical data (such as session identifiers and bet outcomes) to operate their games and meet their own regulatory requirements.
- Identity verification services: Third-party KYC and document verification providers who assist us in confirming the identity and age of registered players. These providers are contractually bound to process identity documents solely for the purpose of verification.
- Analytics and performance tools: Technical service providers who help us monitor platform performance, analyse usage patterns, and detect errors. Data shared with analytics providers is aggregated and anonymised wherever possible.
Legal and Regulatory Disclosure
i89bat may disclose your personal data to regulatory authorities, law enforcement agencies, or other government bodies where we are legally required to do so, or where disclosure is necessary to:
- Comply with a legal obligation, court order, or binding request from a competent authority
- Report suspected money laundering, fraud, or other financial crime to the relevant financial intelligence unit
- Protect the rights, property, or safety of i89bat, its players, or third parties
- Enforce these Terms, our Privacy Policy, or other applicable agreements
International Data Transfers: Some of i89bat's technology partners and game providers operate servers located outside Bangladesh. Where your data is transferred internationally, i89bat ensures that appropriate safeguards are in place — including contractual data protection clauses — to maintain the same standard of protection that applies to data processed within Bangladesh.
Cookies and Tracking Technologies
i89bat uses cookies and similar tracking technologies to provide a functional, personalised, and secure platform experience. A cookie is a small text file placed on your device when you visit the i89bat website. Cookies do not contain executable code and cannot carry viruses. They are widely used to make websites function efficiently and to provide information to site operators.
Types of Cookies We Use
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Essential Cookies | Required for the platform to function. These maintain your logged-in session, remember your language preference, and enable core betting and casino features. | No — disabling these will prevent the platform from working correctly. |
| Performance Cookies | Collect anonymised data about how players use the platform — which pages are visited most, where errors occur, and how long sessions last. Used to improve platform performance. | Yes — you can opt out without affecting core functionality. |
| Functional Cookies | Remember your preferences such as display settings and notification preferences to provide a more personalised experience on return visits. | Yes — opting out means the platform will not remember your preferences between sessions. |
| Security Cookies | Support fraud detection and account security measures, including identifying unusual login patterns or suspicious transaction activity. | No — these are essential for protecting your account. |
Most web browsers allow you to manage cookie settings through the browser's privacy or settings menu. You can choose to block or delete cookies, though doing so may affect your ability to use certain features of the i89bat platform. For guidance on managing cookies in your specific browser, refer to your browser's official help documentation.
i89bat does not use cookies to serve third-party advertising or to track your activity across other websites you visit outside of the i89bat platform.
Data Retention
i89bat retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, as outlined in this Privacy Policy, or as required by applicable law. The retention periods we apply to different categories of data are guided by our legal obligations, legitimate business interests, and responsible gaming requirements.
- Account and identity data: Retained for the duration of your active account plus a period of five years following account closure, in accordance with our anti-money laundering record-keeping obligations.
- KYC verification documents: Retained for a minimum of five years from the date of verification or account closure, whichever is later, to meet financial compliance requirements.
- Transaction records: Deposit and withdrawal records are retained for a minimum of five years to satisfy financial record-keeping requirements and to facilitate any dispute resolution processes.
- Betting and gaming history: Your individual bet and game history is retained for five years from the date of each transaction to support dispute resolution, bonus administration, and responsible gaming monitoring.
- Support communications: Chat transcripts and email records relating to support interactions are retained for three years from the date of the interaction.
- Marketing preferences: Your consent record and communication preference history are retained for as long as you hold an active i89bat account, and for two years following account closure.
At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to you as an individual. Where data is anonymised rather than deleted, the anonymised dataset may be retained indefinitely for statistical and analytical purposes.
Account Closure and Data: Closing your i89bat account does not result in the immediate deletion of all personal data. Applicable retention periods continue to run from the date of account closure. If you wish to understand exactly which data we hold about you following account closure, you may submit a data access request to [email protected].
Your Rights and Data Controls
i89bat respects your right to understand and control how your personal data is used. As a registered player, you have the following rights in relation to your personal information held by i89bat:
- Right of access: You have the right to request a copy of the personal data that i89bat holds about you. We will provide this within 30 days of receiving a valid request. Requests should be submitted to [email protected] with the subject line "Data Access Request".
- Right to rectification: If you believe that any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update many of your details directly from your account settings, or by contacting our support team.
- Right to erasure: In certain circumstances, you have the right to request the deletion of your personal data. This right is subject to our legal obligation to retain certain data for compliance and record-keeping purposes. Where we are unable to fulfil an erasure request in full, we will explain which data must be retained and the legal basis for doing so.
- Right to restrict processing: You have the right to request that we restrict the processing of your personal data in certain circumstances — for example, while a dispute about data accuracy is being resolved.
- Right to withdraw consent: Where processing is based on your consent (for example, receiving marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
- Right to object: You have the right to object to the processing of your personal data for direct marketing purposes. You can exercise this right by adjusting your preferences in your account settings or by contacting [email protected].
To exercise any of the rights listed above, please contact the i89bat support team at [email protected]. We will acknowledge your request within 5 business days and aim to fulfil it within 30 days. In cases of complex or high-volume requests, we may extend this period by a further 30 days, and we will notify you if this extension applies.
Identity Verification for Data Requests: To protect your personal data from unauthorised access, i89bat will verify your identity before processing any data access, rectification, or erasure request. You may be asked to provide documentation consistent with our standard KYC process. We apologise for any inconvenience this causes and assure you that this step exists solely to protect your data.
Data Security
i89bat takes the security of your personal information seriously. We implement a range of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, destruction, or disclosure. These measures are reviewed and updated on a regular basis to reflect developments in security best practice.
Technical Security Measures
- SSL/TLS encryption: All data transmitted between your browser or device and the i89bat platform is encrypted using SSL/TLS protocols, ensuring that your credentials, financial data, and personal information cannot be intercepted in transit.
- Password hashing: Account passwords are never stored in plain text. All passwords are stored as one-way cryptographic hashes using industry-standard algorithms, meaning that even i89bat's own technical staff cannot retrieve your password.
- Access controls: Access to personal data held by i89bat is restricted on a strict need-to-know basis. Only authorised personnel with a legitimate business reason are granted access to player data, and all access is logged and audited.
- Secure document storage: KYC documents submitted for identity verification are stored in encrypted, access-controlled document repositories separate from the main platform database.
- Transaction monitoring: Automated systems monitor deposit and withdrawal activity in real time to detect unusual patterns that may indicate fraud, account takeover, or money laundering.
Organisational Security Measures
- Staff with access to personal data are subject to confidentiality obligations and receive regular data protection training
- Third-party service providers are contractually required to maintain data security standards equivalent to those applied by i89bat
- Regular internal reviews are conducted to assess and strengthen our data protection practices
Despite our efforts, no online platform can guarantee absolute security against all possible threats. In the event of a data security incident that is likely to result in a risk to your rights or interests, i89bat will notify affected players without undue delay and will take all practicable steps to contain the incident, assess its impact, and prevent recurrence.
You also play an important role in keeping your account secure. We strongly recommend that you use a strong, unique password for your i89bat account, do not share your login credentials with anyone, log out of your account when using a shared device, and contact support immediately at [email protected] if you suspect your account has been compromised.
Updates to This Policy
i89bat reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or the services we provide. The "Last updated" date at the top of this policy will be amended whenever a revision is made.
Where changes to this Privacy Policy are material — meaning they significantly affect the way we collect, use, or share your personal data — we will make reasonable efforts to notify registered players in advance. Notification may be provided via:
- A prominent notice displayed on the i89bat platform when you next log in
- An email sent to the address registered on your account
- An in-app notification within your account dashboard
Your continued use of the i89bat platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes made to this policy, you should discontinue use of the platform and may request account closure by contacting our support team at [email protected].
We encourage you to review this Privacy Policy periodically so that you remain informed about how your personal data is being protected. Previous versions of this policy are available on request from our support team.
Questions About This Policy: If you have any questions, concerns, or complaints relating to this Privacy Policy or to the way i89bat handles your personal data, please contact our support team at [email protected]. Support is available 24/7 via Live Chat and in-app messaging. We are committed to addressing all privacy-related enquiries fairly and promptly, and we aim to respond to formal written complaints within 5 business days.
Explore i89bat With Confidence
Your privacy is protected every step of the way. Ready to enjoy live casino games, cricket betting, and slots? i89bat is built for Bangladesh players — secure, fair, and always in English.